Draft pending legal review. This text is not legal advice.
Personal data processing policy
Last updated: November 10, 2026
This is a translation; the Spanish version prevails.
Data controller
Kernex ([legal name, tax ID and address to be completed]) is the controller of the personal data described in this policy, which is governed by Colombian Law 1581 of 2012, Decree 1377 of 2013 (compiled in Decree 1074 of 2015) and other applicable Colombian rules. Contact channel: WhatsApp +57 301 443 5501.
What data we receive
This site has no forms or user accounts. We receive the data you share when you message us on WhatsApp (name, phone number and the content of your messages) and minimal technical data logged by the server (IP address, browser, pages visited). We use a technical cookie to remember the language you chose.
What we use it for
To answer your inquiries, prepare proposals and quotes, manage the business relationship, notify you of a product launch when you ask with “Notify me”, and keep the site secure and working. We do not sell your data.
WhatsApp is a third-party service (Meta) with its own terms and privacy policy. When you message us there, Meta's processing of your data is governed by its policies; Kernex only processes the information it receives in the conversation.
Your rights
As the data subject you may know, update and correct your data; request proof of your authorization; be informed about its use; revoke the authorization or request deletion when there is no legal or contractual duty to keep it; access it free of charge; and file complaints with the Superintendence of Industry and Commerce (SIC).
Inquiries and claims
Send your request on WhatsApp to +57 301 443 5501, with your name and what you are asking for. Inquiries are answered within ten (10) business days and claims within fifteen (15) business days, as set by Law 1581 of 2012.
Retention and security
We keep data only as long as needed for the purposes described or as required by law, and apply reasonable measures to protect it from unauthorized access, loss or alteration.
Changes to this policy
We will publish any change on this page with its update date.